Refund policy

Refunds (Mandatory Un-boxing video to be sent to candlemakingsuppliesindia@gmail.com)

Order cancellation charges are 60% of the total order value and shipping charges and reverse shipping will be deducted.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at candlemakingsuppliesindia@gmail.com

We have a 1-day return policy, which means you have 1 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at candlemakingsuppliesindia@gmail.com. Please note that returns will need to be sent to our wareshouse address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at candlemakingsuppliesindia@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 1 day, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Glass Products – Strict No Refund & No Replacement Policy

At Candle Making Supplies India, we take every possible precaution to ensure that glass products are packed securely before dispatch.

All glass products are packed using heavy-duty 7-ply corrugated boxes and premium, high-density protective cushioning to provide maximum protection during transportation.

However, glass is inherently fragile, and damage may occur due to rough handling, impact, pressure, or mishandling by third-party courier companies during transit.

Strict No Refund & No Replacement Policy

Candle Making Supplies India will not be responsible for glass products broken or damaged during transit due to courier mishandling.

  • No refunds will be issued for glass products broken during transit.

  • No replacements will be provided for glass products damaged during transportation.

  • No compensation or credit notes will be issued for transit-related glass breakage.

  • CSI will not bear the financial responsibility for damage caused by third-party courier handling.

Customer Responsibility & Acceptance

Customers purchasing glass products from CSI are expected to read, understand, and acknowledge the risks associated with shipping fragile materials before placing an order.

By placing an order, customers acknowledge and accept our No Refund & No Replacement Policy for transit-related glass breakage.

CSI's responsibility is to ensure that products are appropriately packed and dispatched. We cannot control how parcels are handled once they enter the courier network.

This policy applies to all glass bottles, glass jars, glass containers, and other glass-related products sold by CSI.

We request customers to make informed purchasing decisions and understand these conditions before completing their orders.

This policy operates subject to applicable statutory consumer rights.

Candle Making Supplies India (CSI)